Here are some most frequently asked questions to help you out.
You need to have a Shopify store for using this app.
Visit the Multivendor Landing Page using the following link: https://sp-seller.webkul.com/mvm-landing
Further, enter your store URL and then click on the Start Free Trial button. Refer: https://prnt.sc/pjyfd4
This action will redirect you to Shopify backend. Once you are done choosing a suitable marketplace plan, set up the marketplace and you'll be good to go!
Visit this link: https://store.webkul.com/license.html
To uninstall the app, you need to remove the app from the "Apps" menu of your Shopify Store.
Go to your Shopify store backend>> Visit the "Apps" section >> Here click the "Delete" button to uninstall the Multivendor Marketplace app.
NOTE:- Once you remove/uninstall/delete the app from your Shopify store, all the data (related to sellers) will be deleted from our end within 2 days.
Yes, you can pause the subscription of the multi-vendor app for as long as you are away.
To pause the app, visit: Multivendor Marketplace Admin Panel > Hover over the three dots on the top right of dashboard > Click on Upgrade Plan option from the drop-down. Refer: https://prnt.sc/rn4b1q
For more detail, please refer: https://webkul.com/blog/subscription-pause-multi-vendor-marketplace-for-shopify/
Multi-Vendor Marketplace app is available for Development Stores created from the Shopify Partners account. The app and its features can be tried & tested on the development store for 15 days free trial period.
Yes, the app comes with an annual plan as well.
In case you configure SMTP in the Multi-vendor Marketplace app, you need to whitelist the following IPs in the mail server:-
Help Guide To Configure SMTP in the App: https://webkul.com/blog/shopify-multivendor-marketplace-app-smtp-configuration/
Yes, this can be done by visiting multivendor admin panel > Hover over the three dots on the top right > Click on Upgrade Plan.
Please follow the steps to upgrade the app plan:-
Please follow the steps to downgrade the app plan:-
Note: To downgrade the app make sure that the number of current active sellers is equal to that allowed in the new plan you are going for.
The number of active sellers allowed as per the plan:
To check the pricing plan for the app, please refer to the link.
Multivendor App comes with a FREE Trial of 15 days.
If you reinstall the app within its trial period, you will get the Free Trial only for the remaining days left in trial expiration.
Suppose, you install the app and get 15 days free trial. On the 10th day, you uninstall the app and again install it. In this case, you will get the Free Trial of the remaining 5 days only.
Yes, the admin can add FAQs for the sellers. Once added, the same will appear on the seller dashboard.
Steps to Add FAQs to the App:-
The added FAQ will be listed here: https://nimb.ws/Uyqwpo FAQs can be edited, disabled, OR deleted.
Sellers can view the FAQs on their respective dashboards: https://nimb.ws/IrLVhF
Once you remove/uninstall/delete the app from your Shopify store, all the data (related to sellers) will be deleted from our end within 2 days.
Our app follows customer data guidelines as per the Shopify GDPR.
Moreover, it depends on what condition you are triggering us to. Like, if you ask us to remove your customer data, we'll do that for you and likewise, for any other condition. (Refer: https://webkul.com/gdpr/)
Talking about our databases, the data stored there is in encrypted form. Only a few top developers have access for the same and that to be when you ask us to fix any issue or any customization on your store.
In the Multi-vendor Marketplace app, you can enable the Sales Price feature from the Product Configuration menu of the app. Refer: https://prnt.sc/s3uso2
If the admin doesn't want to bear any handling and transaction charges levied on every transaction and sellers don't want to bear commission on his own then, in this case, you can enable "sales price" button so if the sales price is enabled then these charges will be added to the price of the product.
To know more about the feature, kindly refer to this help guide: https://webkul.com/blog/shopify-multivendor-marketplace-handling-transaction-charges/
Yes, we do have the "Seller Mandatory Steps" feature in the app: https://prnt.sc/v2vxip in the Configuration menu and check the sub-menu. Once you enable this configuration, it is mandatory for the sellers to configure the mandatory details on their seller panel then only the sellers will be able to add products.
If the required information is not completed by the sellers, an error message will be shown on the seller dashboard. Please refer to this user guide to know more about this feature: https://webkul.com/blog/seller-updates-multi-vendor-marketplace-for-shopify/#mandatory-configurations-for-sellers
Yes, if your store reaches 50K product variants in total then, you can add a maximum of 1K variant per day while updating any product.
Know more about this: https://community.shopify.com/c/Shopify-APIs-SDKs/Daily-variant-creation-limit-reached-when-updating-products/td-p/497854
Note:- There is no limit for Shopify Plus users.
There are cases when even after installing the Multivendor Marketplace app & adding sellers from the backend, the seller listing page doesn't display any sellers.
There are two ways to recover this issue:
How to regenerate the file?
Multivendor Admin Panel > Configuration > StoreFront Configuration > Click on Regenerate button infront of 'Seller Profile' page type.
Know more about Template File Regeneration.
This can easily be configured in the app from the Product Configuration menu. You can enable/disable this tab "Allow Sellers to Edit Products" as per your requirements. Please refer: https://prnt.sc/sgjfr7
Once you disable this tab, you will have the option to choose if you want to allow sellers to edit product prices & manage inventory while editing a product from their respective seller panels. Refer: https://prnt.sc/sgjl1y
In case you are using any connector add-on with the Multi-vendor Marketplace app, please ask your sellers to whitelist the following IPs in the server:-
No, the sellers can't map their store's smart collections with admin's store collections in "Collection Mapping". Also, the seller store's collections can't be mapped with the admin store's smart collections using the Seller Shopify store Connector feature app.
No, it won't be possible to import or sync the unpublished products from the seller's eCommerce store to the Multi-vendor app using marketplace connector add-ons.
You can add a “Join as Seller” link on your website navigation. From here, any user can join and become the marketplace seller. The seller needs to register, create a shop and then they can add their products from their seller panel. Seller will get a public URL of the shop created, which can be used to showcase the products by the seller.
To configure Join As Seller settings, go to Multivendor Admin Panel > Configuration > Instructions for Marketplace. Refer: https://prnt.sc/pk10qq
Moreover, as an admin, you can also add new sellers from your multivendor admin panel and further assign them products.
How admin can add sellers: https://www.youtube.com/watch?v=jDTY3s_K6KY&list=PL8h9hTFOactaf0gfXCk-9Ll_dXEiXuuPc&index=14&t=0s
You can now manage the VAT (tax) calculation on the commission you set in the app. You can choose whether you want to include the VAT on the commission or you want to make it exclusive. Explore!
If you change the theme of your Shopify store then, you need to add the codes for the app to your new theme. Also, you need to recreate the files for the seller profile page.
The Regenerate button is provided in the app in the StoreFront Configuration menu.
Yes, the admin can customize the seller login URL/seller subdomain (with SSL). Refer to know-how: Click here!
The admin can configure the following options regarding the Seller Feedbacks by visiting:
Multivendor Admin Panel > Configuration > General Configuration.
You will now get an option to add a logo carousel to the home page of your store. For this, you need to follow the below-given steps:-
Go to the admin panel of the Multi-vendor app.
For more, refer to this.
You can easily set up a terms & conditions checkbox on the seller sign up page.
To setup terms & conditions, go to Multivendor Admin Panel > Dashboard > Click on the three dots > Terms & Conditions > Add & save. (You can manually write the terms & conditions OR can also provide a link for the same.) (Refer: https://qsnapnet.com/snaps/zywe5s1j7qn)
The added terms and conditions will be displayed on the seller registration page. (Refer: https://qsnapnet.com/snaps/f1i6v5sgvjb)
You can follow the simple steps to add Favicon to the Seller Pages:-
The same will reflect on the seller page.
This is optional. You can configure whether you want your buyers to register before buying a product or can buy anonymously.
To configure the same, visit Shopify backend > Settings > Checkout. Here, you can make the customer account:
You can easily customize the seller login URL.
For that, you need to create a C-Name and map to this URL store-name.sp-seller.webkul.com (example: multivendor-marketplace.sp-seller.webkul.com) and this should point to seller.multivendor-marketplace.com.
Now, once this is done, the URL won't work instantly. You need to inform us. We will make the edits from our end too and then it will start working.
In case you are unable to do so, you can provide us the hosting login details like GoDaddy, Bluehost, etc and we will do it for you.
Please make a note that we will only check the CSV's that are in the format that we provide for the CSV. In case the CSV file provided is not as per the format then you need to change the file as per the prescribed format.
Also, note that we won't be creating the CSV file, we will only check the CSV (if provided in prescribed format) in case you get any error while uploading the CSV.
As we have provided the limit for the CSV file upload, which is as per the API's so making any change to the same won't be possible.
If you want to get the credentials for any third-party app, you need to contact service providers for the same. And if they don’t approve your account or provide you the credentials then, we are not liable for this as only they can provide you the same.
Yes, If you want to translate multivendor the app into a single language then, you can translate the labels of the app from the "Translation" section as per your requirement. Please follow the below steps:-
Admin end of Multivendor app > Translation > Here rename the labels as per your requirement.
Please Note:- Translations appear only at the seller end.
If you want the multi-vendor app to be multilingual then this can be done with the help of the "Weglot Translation" Feature.
Note: The labels can be in multiple languages and the seller can select from the languages but the seller can write in one language only.
To add Custom Fields, the admin needs to follow below-given steps:
Go to Multivendor Admin Panel >> Click on "Configurations" >> Go to the "Custom Fields" menu from drop-down. From here, You can add custom fields to be displayed on Product Description Page and Seller Sign-up Page.
Once the Custom fields get added, You need to visit the "Instruction for Marketplace" section. Now, You need to copy the code of this section "Extra information about product/seller" and paste the code into the suggested liquid file.
Where to Paste the Codes?
Visit the admin end of your Shopify store and paste the code in product-template.liquid file to display custom field on product description page or Seller sign-up page.
Admin end of your Shopify store >> Online store >> Themes >> Actions >> Edit Code>> Now here paste the code into any of the liquid files where You want to display the custom Fields >> Save.
This way, You can add and display custom fields in your store.
To configure the PayPal Payment Method in the app, You need to Login to Your Business PayPal Account and Enable the PayOuts to get the Payout Credentials.
Please Note:- Both Merchant & Seller needs to have a Business PayPal Account linked with a bank account & a confirmed Email Address.
CLICK HERE to know the Steps to get OAuth credentials i.e. Client ID and Secret Key.
No, you cannot create variants for digital products added to Your store. The app does not support variants for digital products.
Please make sure that you have shared this URL as "Seller Login/Registration link" with your sellers as shown in the screenshot: https://prnt.sc/mi7f01
and your sellers must be using this URL to log in/register as “Seller” on your marketplace.
Yes, you can switch the plan during your trial period.
Once you switch the plan, you will get the Free Trial for the remaining days left in trial expiration.
We recommend you to keep the Shopify weight unit and Multivendor App weight unit to be the same.
You can keep it different also but it is better to keep it the same.
Yes, the app is compatible with almost all the Shopify Themes.
But in case you have Empire Theme then you might face some CSS issues on the "Seller Profile Page", so you need to fix them on your own and if you need our help for the same then that would be paid.
The file can be of a maximum of 100MB to be uploaded with any digital product.
Yes, you can allow each seller to set their own shipping rates on the basis of price or weight using the Marketplace Shipping feature app. Then, based on shipping ranges, sellers can set the rates countries-wise or zone-wise (whichever has been configured by admin from admin panel end).
Note: To make this shipping feature work, you need to have the Shopify store plan which supports the “Real-Time Carrier-Calculated Shipping”.
To get "real-time carrier calculated shipping" enabled by adding some amount of approx 20$ in your current Shopify plan. Refer: https://community.shopify.com/c/Payments-Shipping-Fulfillment/Shopify-plan-with-real-time-carrier-shipping/td-p/439026
Please contact Shopify regarding the same.
If you have subscribed to an annual subscription of the Shopify plan then you even might get "real-time carrier-calculated" Shipping for free.
Note: The Multivendor Marketplace Shipping Feature App only supports single delivery profile and single location, i.e., not compatible for multiple locations.
Know More about Shipping feature app: https://webkul.com/blog/shopify-multivendor-marketplace-shipping/
Yes, you can now charge "Membership Fees" from the sellers. You can even create your plans for membership.
Multi-Vendor Marketplace for Shopify has got an add-on by the name Seller Membership. This app lets the Admin create different membership plans for his sellers. Sellers can subscribe to the one they want to start selling on the admin’s store.
These membership plans can differ on prospects like:
So, as mentioned above, we can create two different types of seller membership plans, i.e., Prepaid & Postpaid Membership Plan.
Based on the same, the Admin has to enable payment method(s) to receive subscription payments from his sellers.
To know more, refer to the following blogs:
You can disable the vendor and this will disable all the vendor products from the backend. In the app, you cannot delete the vendor, as you might need vendor information in case of an order return/refund later.
If the admin has enabled order prepare status and sets the time 1 hour to collect a shipment for the seller.
And in case, the seller is unable to collect the order in the mentioned time interval, then the order gets expired, then, in this case, the order gets refunded.
Firstly, the admin needs to configure the Shop Type as digital or both (digital + normal).
For this, go to Multi vendor Marketplace Admin Panel > Configuration > General Configuration > Change the shop type as digital or both.
Further, to add a digital product, go to Multi vendor Marketplace Seller Panel > Products > Product Listing > Add Product > Choose the product as digital and after entering required details save.
To know more, refer to the following blogs:
Yes, you can show both digital and the standard product in the shop. You just need to set the shop type to "both".
For this, go to Multi vendor Marketplace Admin Panel > Configuration > General Configuration > Change the shop type as digital or both.
Yes, visit multivendor admin panel > Configuration > General Configuration.
Yes, you can enable any of the feature apps during your multivendor trial period that will not be chargeable till your trial ends. As soon as the trial ends, the featured app becomes chargeable.
Yes, the vendors can add variants for the products from the add product page.
Go to Multivendor Seller Dashboard > Products > Products Listing > Add Product. On this page, under 'variant details', click on Add Variant.
The vendor can view the details of the payment from the Order Details section.
For this, visit multivendor seller panel > Orders > Order Details. Refer: https://prnt.sc/pjzmh6
No, there is no such restriction. The vendor can add an unlimited number of products using any of the 3 plans of the multivendor app.
The whole seller login and signup page are customizable.
The admin can customize image icon, button text, theme color, welcome text, login form labels, and the favicon.
To do so, the admin needs to visit Multivendor Admin Panel > Sellers > Customize Seller Page.
The admin can perform email-related configurations from the mail configuration section.
Visit this section: Multivendor Admin Panel > Mail Configuration. Refer: https://qsnapnet.com/snaps/al47y6ollto
It's recommended to add/edit/delete the products through the multivendor app. As the changes made to the products from the multivendor end automatically reflect at the Shopify store but not vice versa.
Moreover, if you want to import existing products from the Shopify store to the multi-vendor app, that can be done from the Import Products section.
To import, go to multivendor admin panel > Products > Import Products.
Import the products and assign them to sellers. Refer: https://prnt.sc/pjyrcv
Yes, you can add variants to the products from the add product page.
From Multivendor Dashboard > Products > Products Listing > Add Product. On this page, under 'variant details', click on Add Variant.
Add multiple products at a time using the CSV upload method.
For this, go to Multivendor Admin Panel > Products > Product Listing > Under more action, click on add products by CSV.
Yes, you can easily add multiple sellers simultaneously through the CSV file upload.
For this, go to Multivendor Admin Panel > Sellers > Sellers Listing > Under more action, click on add sellers by CSV.
You can set the commission for the sellers through the 'Commission' menu from the backend. You can also change the commission later at any point, but that won't be applied for previous orders.
Admin can add the commission for the individual sellers, products, and category.
To add or view the commission, go to - Admin Panel > Commissions > Seller commission settings > Add commission to seller > Enter seller email, choose the commission type and enter commission value > save.
This is a customizable option. You as an admin can choose if you want the sellers to get auto-approved or not.
Configure the following from Multi-Vendor Admin Panel > Configuration > Sellers Configuration > Set the changes and save.
The following attributes can be viewed from the Seller Payment section. Visit this section: Multivendor Admin Panel > Payment > Seller Payments
Multivendor Marketplace has a featured app by the name 'Store Pick-up'. Using this app, the admin can allow his sellers to provide an order pickup option to the customers. Through this, customers can pick up their orders from the seller’s store and get rid of the shipping rates.
Once the admin activates this feature on his/her end, the seller can enable the store pickup option which will be applied to all the products of that seller. Seller will provide his store address as the “Store Pickup Address”.
To know in-depth about this featured app, get help from the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-store-pickup/
As the sellers can see the Store Pick up status & address details on their order detail page, the customers can also view the status & store pick up address on their respective “My Account” section.
To know the complete flow, we suggest you to once go through the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-store-pickup/
In the Multivendor Marketplace app, the merchant can manage all the returns and refunds outside the app, i.e., from the Shopify End but can create a record in the app with the RMA Feature.
To know more, refer to the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-refund-management/
The sellers are liable to add a tracking number to the orders while fulfilling them from their seller panel. (Refer: https://qsnapnet.com/snaps/xvf9f76h1gk)
In the Multivendor app, we have different shipping methods, listing them down:
Multivendor Shipping, FedEx, UPS, Airspeed, Canada Post, Ecom Express, Vamaship.
The admin can configure any number of shipping methods from his admin panel and further, the sellers can choose their shipping methods out of these.
In Multivendor Marketplace App, both admin and seller to generate an invoice from their respective ends.
NOTE: It is mandatory to have a Multi-Vendor Marketplace PRO plan to have the invoice feature.
The invoice can be generated in three ways:-
To know more about this, refer to the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-invoice-feature-new-theme/
No, it is not possible to display the slot price of products and minimum purchase quantity on the collection page if you have a customized collection page or the data on the collection page is driven from any third-party apps.