Frequently Asked Questions

Here are some most frequently asked questions to help you out.



How can I install the Multi Vendor Marketplace app?

You need to have a Shopify store for using this app.

Visit the Multivendor Landing Page using the following link: https://sp-seller.webkul.com/mvm-landing

Further, enter your store URL and then click on the Start Free Trial button. Refer: https://prnt.sc/pjyfd4

This action will redirect you to Shopify backend. Once you are done choosing a suitable marketplace plan, set up the marketplace and you'll be good to go!

Can I upgrade/downgrade the plan available for the app?

Yes, this can be done by visiting multivendor admin panel > Hover over the three dots on the top right > Click on Upgrade Plan.

Refer: https://qsnapnet.com/snaps/tf6atapose8

Please follow the steps to upgrade the app plan:-

Please follow the steps to downgrade the app plan:-

Note: To downgrade the app make sure that the number of current active sellers is equal to that allowed in the new plan you are going for. 

The number of active sellers allowed as per the plan:

  • BASIC: 3
  • EXECUTIVE: 10
  • PRO: Unlimited

What is the difference in the pricing plan (10USD - 45USD) for the app?

To check the pricing plan for the app, please refer to the link.

How many trial days are available for the app?

Multivendor App comes with a FREE Trial of 15 days.

NOTE:-

If you reinstall the app within its trial period, you will get the Free Trial only for the remaining days left in trial expiration.

For Example:-

Suppose, you install the app and get 15 days free trial. On the 10th day, you uninstall the app and again install it. In this case, you will get the Free Trial of the remaining 5 days only.

What will happen with the seller data, in case I remove the app from my store?

Once you remove/uninstall/delete the app from your Shopify store, all the data (related to sellers) will be deleted from our end within 2 days.

Is the multivendor marketplace GDPR compliant (European General Data Protection Regulation)?

Our app follows customer data guidelines as per the Shopify GDPR.

Moreover, it depends on what condition you are triggering us to. Like, if you ask us to remove your customer data, we'll do that for you and likewise, for any other condition. (Refer: https://webkul.com/gdpr/)

Talking about our databases, the data stored there is in encrypted form. Only a few top developers have access for the same and that to be when you ask us to fix any issue or any customization on your store. 

Check out our privacy policy: https://webkul.com/privacy-policy/

How can sellers be added? Do they have to apply through a form and then we give them the right to sell their products?

You can add a “Join as Seller” link on your website navigation. From here, any user can join and become the marketplace seller. The seller needs to register, create a shop and then they can add their products from their seller panel. Seller will get a public URL of the shop created, which can be used to showcase the products by the seller.

To configure Join As Seller settings, go to Multivendor Admin Panel > Configuration > Instructions for Marketplace. Refer: https://prnt.sc/pk10qq

Moreover, as an admin, you can also add new sellers from your multivendor admin panel and further assign them products.

How admin can add sellers: https://www.youtube.com/watch?v=jDTY3s_K6KY&list=PL8h9hTFOactaf0gfXCk-9Ll_dXEiXuuPc&index=14&t=0s

Can we charge VAT on commission?

You can now manage the VAT (tax) calculation on the commission you set in the app. You can choose whether you want to include the VAT on the commission or you want to make it exclusive. Explore!

Can we customize the seller login URL?

Yes, the admin can customize the seller login URL/seller subdomain (with SSL). Refer to know-how: Click here!

How can we restrict that only verified customer can provide seller feedback or review?

The admin can configure the following options regarding the Seller Feedbacks by visiting:

Multivendor Admin Panel > Configuration > General Configuration.

  • BEFORE GIVING FEEDBACK CHECK WHETHER CUSTOMER LOGIN OR NOT
  • BEFORE GIVING FEEDBACK CHECK WHETHER CUSTOMER HAD PURCHASED ATLEAST 1 PRODUCT OF THE SELLER.

Explore!

How to add Favicon Icon to Seller Pages?

You can follow the simple steps to add Favicon to the Seller Pages:-

  • Go to Multi-vendor Admin Panel.
  • Visit Sellers.
  • Go to Customize Seller Page.
  • Select the option to add the Favicon Icon. 
  • Upload the Image & Save it. 

The same will reflect on the seller page.

Do buyer need to register to buy an item?

This is optional. You can configure whether you want your buyers to register before buying a product or can buy anonymously. 

To configure the same, visit Shopify backend > Settings > Checkout. Here, you can make the customer account:

  • Disabled (Customers will only be able to check out as guests) 
  • Optional (Customers will be able to check out with a customer account or as a guest)
  • Required (Customers will only be able to check out if they have a customer account)

Refer: https://qsnapnet.com/snaps/nufp1hy4n5

Can we customize the seller login URL?

You can easily customize the seller login URL.
For that, you need to create a C-Name and map to this URL store-name.sp-seller.webkul.com (example: multivendor-marketplace.sp-seller.webkul.com) and this should point to seller.multivendor-marketplace.com.

Now, once this is done, the URL won't work instantly. You need to inform us. We will make the edits from our end too and then it will start working.
In case you are unable to do so, you can provide us the hosting login details like GoDaddy, Bluehost, etc and we will do it for you.

Will I get help uploading the CSV files to the app?

Please make a note that we will only check the CSV's that are in the format that we provide for the CSV. In case the CSV file provided is not as per the format then you need to change the file as per the prescribed format.
Also, note that we won't be creating the CSV file, we will only check the CSV (if provided in prescribed format) in case you get any error while uploading the CSV.
As we have provided the limit for the CSV file upload, which is as per the API's so making any change to the same won't be possible.

What if I don’t get the credentials for any third-party app integrated within Multi-vendor App such as PayPal, etc?

If you want to get the credentials for any third-party app, you need to contact service providers for the same. And if they don’t approve your account or provide you the credentials then, we are not liable for this as only they can provide you the same.

Can I translate the language of the multi-vendor app?

Yes, If you want to translate multivendor the app into a single language then, you can translate the labels of the app from the "Translation" section as per your requirement. Please follow the below steps:-

Admin end of Multivendor app > Translation > Here rename the labels as per your requirement.

Please Note:- Translations appear only at the seller end.

If you want the multi-vendor app to be multilingual then this can be done with the help of the "Weglot Translation" Feature.

Note: The labels can be in multiple languages and the seller can select from the languages but the seller can write in one language only.

How to add Custom Fields in the App?

To add Custom Fields, the admin needs to follow below-given steps:

Go to Multivendor Admin Panel >> Click on "Configurations" >> Go to the "Custom Fields" menu from drop-down. From here, You can add custom fields to be displayed on Product Description Page and Seller Sign-up Page.

Once the Custom fields get added, You need to visit the "Instruction for Marketplace" section. Now, You need to copy the code of this section "Extra information about product/seller" and paste the code into the suggested liquid file.

Where to Paste the Codes?

Visit the admin end of your Shopify store and paste the code in product-template.liquid file to display custom field on product description page or Seller sign-up page.

Admin end of your Shopify store >> Online store >> Themes >> Actions >> Edit Code>> Now here paste the code into any of the liquid files where You want to display the custom Fields >> Save.

This way, You can add and display custom fields in your store.

What if the admin wants to auto-pay to his sellers?

 If you as an admin want to pay to the seller automatically then you can check this feature apps name “Stripe Connect” in which once the customer pays the amount for the order, the amount will go to respective seller account as well as admin account automatically as per the share configured on the basis of commission. Please refer the user manuals below:-

Stripe Connect:- https://webkul.com/blog/shopify-multi-vendor-marketplace-stripe-connect-integration/

In case you want to pay out the seller’s earnings automatically just after the seller fulfills/delivers the orders then you can use “PayPal Payout”.

In this, the admin receives the complete order amount and when the seller fulfills/delivers the order then the seller’s earnings will automatically payout to sellers after deducting the commission.

For complete details, do refer to this blog: PayPal PayOut

Note: PayPal Payout also works for batch payments & orders with multiple seller products. In this case, the Seller earning will go to respective Seller accounts.

How can I get PayPal Payout Credentials to configure PayPal Payment Method in the app?

To configure the PayPal Payment Method in the app, You need to Login to Your Business PayPal Account and Enable the PayOuts to get the Payout Credentials.

Please Note:- Both Merchant & Seller needs to have a Business PayPal Account linked with a bank account & a confirmed Email Address.

CLICK HERE to know the Steps to get OAuth credentials i.e. Client ID and Secret Key.

Can I change the Seller Menu & sub-menus heading from the admin panel?

Yes. You as an admin can add new menustranslate the labels of existing seller menus, enable/disable the menu status as well as edit the menu details of Seller Panel.

Multivendor Admin Panel >> Go to Configurations >> Click on Seller Navigation from the drop-down menu.

Click here to know how to manage Seller Menus.

Can I add Variants to a digital product in the app?

No, you cannot create variants for digital products added to Your store. The app does not support variants for digital products.

My users are receiving a message as “Session Expired” while attempting to login/register as a seller on my marketplace. What could be the reason?

Please make sure that you have shared this URL as "Seller Login/Registration link" with your sellers as shown in the screenshot: https://prnt.sc/mi7f01

and your sellers must be using this URL to log in/register as “Seller” on your marketplace.

Can I switch the plan during my trial period?

Yes, you can switch the plan during your trial period.
Once you switch the plan, you will get the Free Trial for the remaining days left in trial expiration.

Is the Multivendor App compatible with all the Themes?

Yes, the app is compatible with almost all the Shopify Themes.

But in case you have Empire Theme then you might face some CSS issues on the "Seller Profile Page", so you need to fix them on your own and if you need our help for the same then that would be paid.

What is the maximum length of the file that can be uploaded with any Digital Product?

The file can be of a maximum of 100MB to be uploaded with any digital product.

Can the Seller/Vendor add Shipping rates on their own?

Now the Seller/Vendor can have their Custom Shipping Methods created and can add their Shipping rates for their product. Check the link for more details about the same.

Note: This is available with the Pro Plan for the app. You need to enable "Real-time carrier calculated shipping" with the Shopify Plan. This can be done by adding 20$ USD to the current paid Shopify Plan.

Can I have fees from the Sellers/Vendors registering through the Store?

Yes, you can now charge "Membership Fees" from the sellers. You can even create your plans for membership.

Can I charge my sellers a monthly membership fee for selling their products in the multi-vendor marketplace?

Multi-Vendor Marketplace for Shopify has got an add-on by the name Seller Membership. This app lets the Admin create different membership plans for his sellers. Sellers can subscribe to the one they want to start selling on the admin’s store.

These membership plans can differ on prospects like:

  1. The number of products allowed.
  2. Commission by membership plan.di
  3. Time duration as monthly, yearly or half-yearly.
  4. Billing grace period.
  5. Trial days.
  6. Setup fee
  7. Membership type as prepaid or postpaid.

So, as mentioned above, we can create two different types of seller membership plans, i.e., Prepaid & Postpaid Membership Plan. 

Based on the same, the Admin has to enable payment method(s) to receive subscription payments from his sellers.

To know more, refer to the following blogs:

https://webkul.com/blog/shopify-multivendor-marketplace-seller-membership-new-theme/

https://webkul.com/blog/seller-membership-payment-methods-multi-vendor-marketplace-for-shopify/

How can I uninstall the Multivendor Marketplace App?

To uninstall the app, you need to remove the app from the "apps" menu on your Shopify Store.

Can I delete the vendor from the app?

You can disable the vendor and this will disable all the vendor products from the backend. In the app, you cannot delete the vendor, as you might need vendor information in case of an order return/refund later.

How the feature "Order Prepare Status" works?

If the admin has enabled order prepare status and sets the time 1 hour to collect a shipment for the seller.
And in case, the seller is unable to collect the order in the mentioned time interval, then the order gets expired, then, in this case, the order gets refunded.

How can I add a digital (downloadable) product to the store?

Firstly, the admin needs to configure the Shop Type as digital or both (digital + normal).

For this, go to Multi vendor Marketplace Admin Panel > Configuration > General Configuration > Change the shop type as digital or both.

Further, to add a digital product, go to Multi vendor Marketplace Seller Panel > Products > Product Listing > Add Product > Choose the product as digital and after entering required details save.

To know more, refer to the following blogs:

Is it possible to show both digital and normal product on the shop?

Yes, you can show both digital and the standard product in the shop. You just need to set the shop type to "both".

For this, go to Multi vendor Marketplace Admin Panel > Configuration > General Configuration > Change the shop type as digital or both.

Can I enable any "Feature App" during the trial period of the multivendor app?

Yes, you can enable any of the feature apps during your multivendor trial period that will not be chargeable till your trial ends. As soon as the trial ends, the featured app becomes chargeable.

Can the vendors add variants for the product?

Yes, the vendors can add variants for the products from the add product page.

Go to Multivendor Seller Dashboard > Products > Products Listing > Add Product. On this page, under 'variant details', click on Add Variant.

Can the merchant transfer vendor's share for the orders directly to the vendor's account using the marketplace app?

By default, all the order amount goes to the merchant's account. If the merchant wishes to transfer the vendor share through the app, then it can be done through the PayPal payment method. Both the merchant and the vendor must have a business PayPal account.
From Backend Dashboard > Manage Seller Payment, here all the payment details are available

How can the vendor keep a track of the payment to be received from the merchant?

The vendor can view the details of the payment from the Order Details section.

For this, visit multivendor seller panel > Orders > Order Details. Refer: https://prnt.sc/pjzmh6

Is there any restriction on the number of products added by the vendors?

No, there is no such restriction. The vendor can add an unlimited number of products using any of the 3 plans of the multivendor app.

Can the admin customize the seller signup and login page?

The whole seller login and signup page are customizable.
The admin can customize image icon, button text, theme color, welcome text, login form labels, and the favicon.

To do so, the admin needs to visit Multivendor Admin Panel > Sellers > Customize Seller Page.

Are the default email templates configurable in the marketplace app?

The admin can perform email-related configurations from the mail configuration section.

Visit this section: Multivendor Admin Panel > Mail Configuration. Refer: https://qsnapnet.com/snaps/al47y6ollto

Can the products added to the Shopify store sync with the multivendor app?

It's recommended to add/edit/delete the products through the multivendor app. As the changes made to the products from the multivendor end automatically reflect at the Shopify store but not vice versa.

Moreover, if you want to import existing products from the Shopify store to the multi-vendor app, that can be done from the Import Products section.

To import, go to multivendor admin panel > Products > Import Products.

Import the products and assign them to sellers. Refer: https://prnt.sc/pjyrcv

Can I add variants for the products?

Yes, you can add variants to the products from the add product page.

From Multivendor Dashboard > Products > Products Listing > Add Product. On this page, under 'variant details', click on Add Variant.

Refer: https://prnt.sc/pjyn1w

How can I add multiple products at a time?

Add multiple products at a time using the CSV upload method.

For this, go to Multivendor Admin Panel > Products > Product Listing > Under more action, click on add products by CSV.

Refer: https://prnt.sc/pjykni

Can I add more than one seller at a time?

Yes, you can easily add multiple sellers simultaneously through the CSV file upload.

For this, go to Multivendor Admin Panel Sellers > Sellers Listing > Under more action, click on add sellers by CSV.

Refer: https://prnt.sc/pjyiyl

How can I set the vendor (sellers) commission?

You can set the commission for the sellers through the 'Commission' menu from the backend. You can also change the commission later at any point, but that won't be applied for previous orders.
Admin can add the commission for the individual sellers, products, and category.
To add or view the commission, go to - Admin Panel > Commissions > Seller commission settings >  Add commission to seller >  Enter seller email, choose the commission type and enter commission value > save.

Do I need to approve each vendor request, every time a new vendor request arrives?

This is a customizable option. You as an admin can choose if you want the sellers to get auto-approved or not.
Configure the following from Multi-Vendor Admin Panel > Configuration > Sellers Configuration > Set the changes and save.

Refer: https://prnt.sc/pjy4s0

How can the admin view the total earnings and commission of the vendors?

The following attributes can be viewed from the Seller Payment section. Visit this section: Multivendor Admin Panel > Payment > Seller Payments

Refer: https://qsnapnet.com/snaps/4hfh6nmvwfe

How do buyers & sellers make pick up arrangements?

 Multivendor Marketplace has a featured app by the name 'Store Pick-up'. Using this app, the admin can allow his sellers to provide an order pickup option to the customers. Through this, customers can pick up their orders from the seller’s store and get rid of the shipping rates.

Once the admin activates this feature on his/her end, the seller can enable the store pickup option which will be applied to all the products of that seller. Seller will provide his store address as the “Store Pickup Address”.

To know in-depth about this featured app, get help from the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-store-pickup/

What proof of purchase do buyers need to provide the sellers for store pickup?

As the sellers can see the Store Pick up status & address details on their order detail page, the customers can also view the status & store pick up address on their respective “My Account” section.

https://qsnapnet.com/snaps/xygykufpsj

The Get Direction arrow will redirect the customer to the Google Map to view the store pick up location.

https://qsnapnet.com/snaps/unliy3mtw5

This way, the customer can check the direction of the store pickup location and verify the order details with the person assigned at your pickup center.

To know the complete flow, we suggest you to once go through the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-store-pickup/

Is the RMA system available in the marketplace app?

In the Multivendor Marketplace app, the merchant can manage all the returns and refunds outside the app, i.e., from the Shopify End but can create a record in the app with the RMA Feature.

To know more, refer to the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-refund-management/

Can the sellers add a tracking number for the order's shipping?

The sellers are liable to add a tracking number to the orders while fulfilling them from their seller panel. (Refer: https://qsnapnet.com/snaps/xvf9f76h1gk)

Can the sellers choose their shipping methods previously configured by the admin from the backend?

In the Multivendor app, we have different shipping methods, listing them down:
Multivendor Shipping, FedEx, UPS, Airspeed, Canada Post, USPS, Ecom Express, Vamaship.
The admin can configure any number of shipping methods from his admin panel and further, the sellers can choose their shipping methods out of these.

Can the admin send a monthly invoice to the sellers for the commissions charged for the sale of their products through the marketplace?

In Multivendor Marketplace App, both admin and seller to generate an invoice from their respective ends.

NOTE: It is mandatory to have a Multi-Vendor Marketplace PRO plan to have the invoice feature.

The invoice can be generated in three ways:-

  • Admin to Seller: Both admin & seller can print this invoice from their respective panels.
  • Seller to Customer: Seller can generate & print this invoice from his seller panel.
  • Seller Bulk Invoice: Seller can generate the invoices in bulk from the Order Listing section of his seller panel.

To know more about this, refer to the following blog: https://webkul.com/blog/shopify-multivendor-marketplace-invoice-feature-new-theme/

My sellers are getting their dashboard header blank once they login to their seller panels. How to get back the header menus?

In case your seller's dashboard header appears blank, you can follow these simple steps to get the header menus:-

  • Go to your admin panel.
  • Visit Sellers.
  • Click Customize Seller Page in the drop-down menu.
  • Copy the below-given code:
    #top_menu {margin-top:84px !important}
    #page-heading {padding-top: 3% !important;}
  • In the Customize CSS section, paste the above code.
  • Save.
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