FAQ

S.No. FAQ
1 How can I install the app?
2 How can I set the vendor (or sellers) commission?
3 Do I need to approve each vendor request, every time a new vendor request arrives?
4 How can I view the total earnings of the vendor and the commission from vendor?
5 Can the merchant set individual commission for the vendors added to the store?
6 How can I add digital (downloadable) product to the store?
7 Can I add more than one seller at a time?
8 How can I add multiple products at a time?
9 Can I add variants for the products?
10 Will the products added to the shopify store sync to the app?
11 I wish to configure the default email template?
12 Is there any way, I can change the shop logo?
13 I'm not liking the background color. How can I get it changed?
14 Is there any restriction on the number of products added by the vendors?
15 Will the vendors be able to add more than one product at a time?
16 How can the vendor keep a track of the payment to be received from the merchant?
17 Can the merchant transfer vendors share from the order directly to the vendor account, through the app?
18 Can the vendors added to the store add variant for the product?
19 Can I enable any "Feature App" during the trial period of the multivendor app?
20 I have few existing vendor products. How can I get them added to my store?
21 Is it possible to show both digital and standard product on the shop?
22 Can I upgrade/downgrade the plan available for the app?
23 How can I display the seller profile page link on the product page?
24 How the feature "Order Prepare Status" works?
25 What is the difference in the pricing plan (10USD - 45USD) for the app?
26 Can I delete the vendor from the app?
27 How can I uninstall the Multivendor Marketplace App ?
28 Can we use USPS Shipping with Multivendor App?
29 Can I have fees from the Sellers/Vendors registering through the Store?
30 Can the Seller/Vendor add Shipping rates on their own ?
31 What is the max. length of file that can be uploaded with any Digital Product?
32 Is the Multivendor App compatible with all the Themes?
33 How many Trail Days are available for the app?
34 What is the recommended weight unit in Multivendor App?
35 Can I switch the plan during my trial period?
36 My users are receiving a message as “Session Expired” while attempting to login/register as seller on my marketplace. What could be the reason?
37 Can I add Variants to a digital product in the app?
38 Can I change the Seller Menu & sub-menu's heading from the admin panel?
39 How can I get PayPal Payout Credentials to configure PayPal Payment Method in the app?
40 How to add Custom Fields in the App?
41 Can I translate the language of the multi-vendor app?
42 What if I don’t get the credentials for any third party app integrated within Multi-vendor App such as PayPal, etc?

FAQ

  • How can I install the app?

    You need to have a store on Shopify and using install button from https://apps.shopify.com/multi-vendor-marketplace , then you will get redirected to your shop. From there you can choose and pay for the appropriate plan. That’s all you are ready to use the app.

     

  • How can I set the vendor (or sellers) commission?

    You can set the commisson for the sellers through the 'Commission' menu from the backend. You can also change the commission later at any point of time, but that wont be applied for older orders.

    Admin can even add the commission for individual seller or on products later and can also add category commission

    To add or view the commission, please follow - Admin Panel->>Commissions->>Seller commission settings->> Add commission to seller->> Enter seller email, Choose the commission type and Enter commission value->> Save

  • Do I need to approve each vendor request, every time a new vendor request arrives?

    If you want that the vendor (seller) request to be auto-approved, then you need to change settings from the backend dashboard > configuration >> sellers configuration. From here you can set whether you want it to be auto approved or not.

  • How can I view the total earnings of the vendor and the commission from vendor?

    From the backend dashboard under manage seller payment, you can easily view the total earnings and the total commission also.

  • Can the merchant set individual commission for the vendors added to the store?

    Yes, the merchant can add individual commission for the vendors from the dashboard under commissions.

    To add or view the commission, please follow - Admin Panel->>Commissions->>Seller commission settings->> Add commission to seller->> Enter seller email, Choose the commission type and Enter commission value->> Save

  • How can I add digital (downloadable) product to the store?

    You need to select the product type from the backend and in configuration you can set whether you want to add standard product or virtual product. You need to specify the shop type also, whether normal, digital or both (this will show both the normal and digital products on the shop).

    NOTE : There is a limit on the file size of digital products added, if you exceed the file size then you need to upgrade the plan

  • Can I add more than one seller at a time?

    Yes, you can easily add multiple sellers simultaneously through the CSV file upload.

    To add, please follow : Sellers > Sellers listing >> under more action >>> add seller by CSV

  • How can I add multiple products at a time?

    You can add many products through "Add CSV Product" button on the backend.

    To add, please follow : Product > Product Listing >> under more action >>> add product by CSV

  • Can I add variants for the products?

    Yes, you can add variants to the product from the add product page.

    From Backend Dashboard > Product >> Products Listing >>> Add product, then on the same page under 'variant details' this way you can add variants to the products.

  • Will the products added to the shopify store sync to the app?

    Its recommended to add/edit/delete the products through the app. As add/edit/delete products action make changes to the shopify store but the vice versa is not possible.

    If you have added the products to the shopify store then you need to import to the app through the "import existing products" menu.

    Then you need to assign the products to the vendor through the app only.

  • I wish to configure the default email template?

    Admin (merchant) can configure all the mails to be sent through mail configuration from backend dashboard through 'email configuration'.

  • Is there any way, I can change the shop logo?

    Yes, you can add or update the shop logo from the configuration menu in backend.

  • I'm not liking the background color. How can I get it changed?

    Admin (merchant) can change the background color and can also change the image icon etc. from the backend dashboard through customize seller page.

    NOTE : This menu is visible to the merchants who have opted for the gold plan only

  • Is there any restriction on the number of products added by the vendors?

    No, there is no such restriction. The vendor can add unlimited number of products using any of the 3 plans of the multivendor app.

  • Will the vendors be able to add more than one product at a time?

    Yes, the vendor can easily add many products from the CSV upload button on product page on dashboard. But it depends on the configuration set by the merchant. The "add CSV product" button will only be visible to the vendor, if the merchant has allowed it from backend.

  • How can the vendor keep a track of the payment to be received from the merchant?

    Vendor can view the details of the payment from the "payment receive" tab under the dashboard.

  • Can the merchant transfer vendors share from the order directly to the vendor account, through the app?

    By default all the order amount goes to the merchant account. If the merchant wishes to transfer the vendor share through the app, then it can be done through paypal payment method. Both the merchant and the vendor must have business paypal account.

    From Backend Dashboard > Manage Seller Payment, here all the payment details are available

  • Can the vendors added to the store add variant for the product?

    Yes, the vendors can add variants for the products from the add product page. There you will find a button next to save button, ie. save and add options, from here variants can be added.

    Vendors can also add varinats through the product CSV upload.

  • Can I enable any "Feature App" during the trial period of the multivendor app?

    Yes, You can enable any of the feature apps during your multivendor trial period that will not be chargeable till your trial ends. As soon as the trial ends, the feature app becomes chargeable. 

  • I have few existing vendor products. How can I get them added to my store?

    You can easily add the existing sellers to the current marketplace. Under dashboard, from products > import products option. Use the 'import product' button to import the products from the Shopify Store and then from here assign them to the sellers.

    Once the imported products are assigend to the sellers then they will appear in the "Products Listing" menu in the app.

  • Is it possible to show both digital and standard product on the shop?

    Yes, you can show both digital and the standard product on the shop. You just need to set the set the shop type to "both" from the backend dashboard under configuration.

  • Can I upgrade/downgrade the plan available for the app?

    Yes, you can easily download or upgrade the plan from the backend, under "upgrade/downgrade" menu.

    To downgrade the plan, you need to deactivate the seller (if you have more number of active sellers that are allowed in the plan) before downgrading the plan.

  • How can I display the seller profile page link on the product page?

    You need to copy the "Link to seller profile page" code from "Instruction for Marketplace" section of the multivendor app as per below steps:-

    Admin end of Multivendor app>> Configuration >> Instruction for Marketplace>> Here copy the code of  "Link to seller profile page" section.

    Now, visit the admin end of Your store:- Admin Store Backend >> Online store >> Themes >> Actions >> Edit Code>> Now paste the code in "Product-template.liquid" file>> Save.

    This way, you can display the seller profile page link on your store's product description page.

  • How the feature "Order Prepare Status" works?

    If admin has enabled order prepare status and sets the time 1 hour to collect shipment for the seller.
    And in case, seller is unable to collect the order in the mentioned time interval, then the order get expired, then, in this case, order gets refunded.

  • What is the difference in the pricing plan (10USD - 45USD) for the app?

    To check the pricing plan for the app, please refer the link.

  • Can I delete the vendor from the app?

    You can disable the vendor and this will disable all the vendor products from the backend. In the app, you cannot delete the vendor, as you might need vendor information in case of order return/refund later.

  • How can I uninstall the Multivendor Marketplace App ?

    To uninstall the app, you need to remove the app from the "apps" menu on your Shopify Store

  • Can we use USPS Shipping with Multivendor App?

    Yes, you can use USPS with Multivendor App but you wont be able to use stamps.com for the label generation as we are working on stamps for now.

  • Can I have fees from the Sellers/Vendors registering through the Store?

    Yes, you can now charge "Membership Fees" from the sellers. You can even create your own plans for membership.

  • Can the Seller/Vendor add Shipping rates on their own ?

    Now the Seller/Vendor can have their own Custom Shipping Methods created and can add their own Shipping rates for their product. Check the link for more details about the same.

    Note : This is available with the Pro Plan for the app. You need to enable "Real-time carrier calculated shipping" with the Shopify Plan. This can be done by adding 20$ USD to the current paid Shopify Plan.

  • What is the max. length of file that can be uploaded with any Digital Product?

    The file can be of maximum 100MB to be uploaded with any digital product.

  • Is the Multivendor App compatible with all the Themes?

    Yes, the App is Compatible with almost all the Shopify Themes.

    But in case you have Empire Theme then you might face some CSS issues on the "Seller Profile Page", so you need to fix them on your own and if you need our help for the same then that would be paid.

  • How many Trail Days are available for the app?

    Multivendor App comes with a FREE Trial of 15 days.
    NOTE:-
    If You reinstall the app within its trial period, You will get the Free Trial only for the remaining days left in trial expiration.
    For Example:-
    Suppose You install the app and get 15 days free trial. On 10th day, You uninstall the app and again install it. In this case, You will get the Free Trial of the remaining 5 days only.

     

  • What is the recommended weight unit in Multivendor App?

    We recommend you to keep the shopify weight unit and Multivendor App weight unit to be the same.
    You can keep it different also but it is better to keep it same.

  • Can I switch the plan during my trial period?

    Yes, You can switch the plan during your trial period.
    Once you switch the plan, you will get the Free Trial for the remaining days left in trial expiration.

     

  • My users are receiving a message as “Session Expired” while attempting to login/register as seller on my marketplace. What could be the reason?

    Please make sure that you have shared this URL as "Seller Login/Registration link" with your sellers as shown in the screenshot: https://prnt.sc/mi7f01

    and your sellers must be using this URL to log in/register as “Seller” on your marketplace.

  • Can I add Variants to a digital product in the app?

    No, You cannot create variants for digital products added to Your store. The app does not support variants for digital products.

  • Can I change the Seller Menu & sub-menu's heading from the admin panel?

    Yes. You as an admin can add new menus, translate the labels of existing seller menus, enable/disable the menu status as well as edit the menu details of Seller Panel.

    Multivendor Admin Panel>>Go to Configurations>>Click on Seller Navigation from the drop-down menu.

    Click here to know how to manage Seller Menus. 

  • How can I get PayPal Payout Credentials to configure PayPal Payment Method in the app?

    To configure the PayPal Payment Method in the app, You need to Login to Your Business PayPal Account and Enable the PayOuts to get the Payout Credentials.

    Please Note:- Both Merchant & Seller needs to have a Business PayPal Account linked with a bank account & a confirmed Email Address.

    CLICK HERE to know the Steps to get OAuth credentials i.e. Client ID and Secret Key.

     

  • How to add Custom Fields in the App?

    To add Custom Fields, the admin needs to follow below-given steps:

    Go to Multivendor Admin Panel>>Click on "Configurations">>Go to "Custom Fields" menu from drop-down. From here, You can add custom fields to be displayed on Product Description Page and Seller Sign-up Page.

    Once the Custom fields get added, You need to visit the "Instruction for Marketplace" section. Now, You need to copy the code of this section "Extra information about product/seller" and paste the code into the suggested liquid file.

    Where to Paste the Codes:

    Visit the admin end of your Shopify store and paste the code in product-template.liquid file to display custom field on product description page or Seller sign-up page.

    Admin end of your Shopify store >> Online store >> Themes >> Actions >> Edit Code>> Now here paste the code into any of the liquid files where You want to display the custom Fields>> Save.

    This way, You can add and display custom fields on your store.

  • Can I translate the language of the multi-vendor app?

    Yes, If You want to translate multivendor the app into a single language then, you can translate the labels of the app from the "Translation" section as per your requirement. Please follow the below steps:-

    Admin end of Multivendor app->> Translation->> Here rename the labels as per your requirement.

    Please Note:- Translations appear only at seller end.

    If you want the multi-vendor app to be multilingual then this can be done with the help of "Weglot Translation" Feature.

    Note: The labels can be in multiple languages and the seller can select from the languages but the seller can write in one language only.

     

  • What if I don’t get the credentials for any third party app integrated within Multi-vendor App such as PayPal, etc?

    If You want to get the credentials for any third party app, You need to contact service providers for the same. And if they don’t approve your account or provide you the credentials then, we are not liable for this as only they can provide you the same.